Support Engineer

Find the career you deserve

  • The Role
We are looking for an engineer with strong diagnostic and a proven ability to manage customer expectations in challenging times. Discovering customers infrastructure and supporting systems in their current state and transitioning them to a more supportable state would be a major factor in the successful delivery of this role. You will be working amongst a team with varied skillsets and experience so you will be in a position both to provide guidance and learn from more senior resources.
  • Responsibilities
  • Work on shared services team delivering support to several customers in a variety of industries
  • Deliver support on issues of varying complexity 
  • Act as a point of escalation within the team
  • Deal directly with customers on problem issues only escalating back into the business when required
  • Drive to understand complex and ambiguous environments, simplifying and providing clarity through work delivered
  • Where required co-ordinate with 3rd parties to deliver outcomes
  • Act as a customer advocate
  • Mentor and provide an example to more junior team members, assisting their learning on technical subjects and acting as role model for attitude and approach to work
  • Identification of improvement projects, relaying recommendations to accounts manager
  • Understand all compliance requirements and keeping of appropriate records to ensure these requirements are met
  • Be cognisant of operational security identifying changes to reduce risk along the way
  • Requirements
  • Industry Accreditation
  • A minimum of 5 years working in the IT industry
  • Proven experience of delivering technical support on varied systems
  • Preferred Experience/Skills
  • Experience working with and supporting HP switches
  • Experience working with and supporting SonicWALL Firewalls
  • HP Server Hardware support
  • Hyper-V Server clustering knowledge

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Finance

We transferred to Nostra for managing our network in October 2016 and immediately felt confident that our system would be brought up to the best possible standards of monitoring and maintenance.  We are happy that the latest in best practice guidelines are now in place and that our network is now on a fully stable footing.  Business continuity is obviously a key priority and they have put in place a robust system of replication and backups with a regular monitoring system.

The staff in Nostra know their IT and they have expertise in every aspect together with relationships with Microsoft and other key partners in the industry.  They manage everything IT for us apart from our core banking system and they have built a relationship with that provider also.

I am happy to recommend them as a strong network services provider

Operations Manager

“Seamless, Efficient, and Hassle Free”

“We have worked with Nostra as our Technology Partner since 2011. During that time we have moved our mail to Microsoft O365, upgraded our servers, and deployed Microsoft Virtualisation. In tandem with Nostra we have reviewed and upgraded our Business Continuity Plan and have put disaster recovery failover in place. All of these initiatives have been accomplished in a seamless, efficient, and hassle free manner with no down time to the company. Nostra always conduct due diligence before any move and come up with business driven and cost effective solutions. They are very adept at providing the latest software solutions and advice with a customer centric focus.”

Office Manager

“I have more time to focus on my business”

“Although Nostra have committed to 30 minute support, the support engineers are usually online and fixing any issue within 5 or 10 minutes and we’re generally back up and running within the 30 minutes. They provide an excellent service and more importantly leave me with more time to focus on my business.

I would have no hesitation in recommending Nostra to any company who wish to cut IT costs without jeopardizing any service levels.”

Managing Director

“The Service We Receive is Unlike Any Other”

“We chose Nostra as our IT provider because they understand our business and give a proactive approach to managing our IT. They provide the fastest response time from any IT company in our market but much more than this they advise us on keeping our systems stable and our costs down.

They engage with our other vendors to ensure that once we make a call to Nostra any IT worry will be resolved.

The efficient running of our technology systems is crucial to the smooth running of our business. They have become a key IT manager to our business. From analysing our systems they have saved us a lot of money, we run more systems from less machines and we do so in a stable fashion. Our employees are an integral part of our business and our employees choose Nostra Systems.

The service we receive from Nostra Systems is unlike that given to us by any previous provider.”

Financial Controller