Not sure what you need? Start with what's going wrong.
You don't need to know the technical terms. Find the situation that sounds like yours, and we'll show you what we'd do first.
"We don't have an IT person"
Someone in the office looks after IT on top of their real job. Nobody is checking that backups work, updates are installed or accounts are protected, so problems only get fixed when something breaks.
What we'd do first
- We run a free health check to find the gaps and the risks.
- We take over your IT fully: one service desk for your people, with devices monitored day and night.
- We make sure your backups work and every account is protected with a second login step (MFA).
"Our IT person is stretched"
You have someone good who knows the business, but one person can't cover the service desk, security, out-of-hours problems and every project at once.
What we'd do first
- We work alongside your team as co-managed IT. They keep what they know best.
- We take the service desk, out-of-hours monitoring and security off their plate.
- We add extra hands for projects, so your own person isn't the bottleneck.
"Our IT provider isn't working"
Tickets take days, the same problems keep coming back, nobody explains the invoice and there's no plan for what comes next.
What we'd do first
- We run a free health check so you can see where things really stand.
- We plan the handover with your current provider, including passwords and documentation.
- We take over on an agreed day, with no gap in support for your people.
"We need to pass an audit or insurance check"
A regulator, an auditor, a tender or your cyber insurer is asking questions about security that nobody in the business can confidently answer.
"We've had a security scare"
A suspicious email someone clicked, an account sending messages nobody wrote, files you can't open, or a payment that went to the wrong place.
What we'd do first
- Call us now on 01 223 9000. Don't wait for an email reply.
- We contain the problem, find out what happened and get you working again.
- Then we close the gaps so it doesn't happen twice.
"We're growing or moving office"
New people starting, a new site opening or an office move, and the network, phones, laptops and meeting rooms all need to be ready on day one.
What we'd do first
- We plan it as one project, with one project manager.
- We look after connectivity, phones, devices and meeting rooms together, so nothing falls between suppliers.
- We set up new starters with everything they need before they arrive.
What you get, in plain English
A 30-minute conversation with one of our senior engineers, followed by a short written summary you can share with your board or partners. No obligation and no jargon.
Your health check summary covers
- Security: how exposed you are to a hacked account or ransomware
- Backup and recovery: whether you could get your data back, and how fast
- Microsoft 365: whether it's set up safely and used well
- Devices and licences: what's out of date, and what you may be paying for twice
- Support and suppliers: who does what today, and the gaps between them
- What to fix first: a short, prioritised list, rated red, amber or green
What happens after you say yes
You'll have a named account manager from day one, and you'll always know what's happening next.
- Weeks 1 to 2
Discover
We agree the plan from your health check, gather passwords and documentation from you or your current provider, and introduce your account manager and engineers.
- Weeks 2 to 4
Onboard
We set up monitoring and security on every device, show your people how to reach the service desk, and take over support on an agreed go-live day.
- Month 2
Stabilise
We fix the high-risk items first, such as backups, account security and missing updates, and clear the problems that keep coming back.
- Month 3
Review
Your first service review: what's been fixed, how fast we responded, and a 12-month plan agreed with you.
Take a free 3-minute assessment
3 minutes · 10 questionsCyber security readinessHow ready is your business for a cyber attack?Start
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3 minutes · 10 questionsIT health checkIs your IT helping or holding you back?Start
3 minutes · 10 questionsCompliance readinessCould you show an auditor you're compliant tomorrow?Start
Talk it through with us
Tell us what's going on in your own words. We'll tell you honestly whether we can help, and what we'd do first. You can also read our FAQs or look up a term in our plain-English glossary.
Not sure where to start?
Book a free 30-minute IT health check. We'll tell you what's working, what's at risk and what we'd fix first. No obligation.